· The shipping rate is flat, so it doesn't change with every item you add to the cart. However, if your order includes stickers exclusively and weights over 100g, we'll contact you to make an adjustment to the shipping costs (it is usually an increase of 3-4€). This happens very rarely with really big orders though.

· We'll ship to the address given at checkout on Etsy. Please double check it is correct and, in case you detect a mistake, please contact us as soon as possible. If your address is wrong and your order was marked as dispatched, it'll be returned to us and you will be required to repay the shipping costs so we can resend it.

We won't be able to offer any refund or change if an order gets lost due to a wrong address.

If you have waited for at least four weeks since your order was dispatched and still didn't receive it or the tracking information is stuck, please contact us, always through Etsy.

We'll contact our post office to claim the lost mail. We'll offer the option to resend the order without extra charges, or to send you a full refund.

Can I request a custom order?
At the moment I can make minor modifications, rearrangements, size and color changes to the existing designs.

Can I request a custom girl?
I can't make custom girls due to our current workload. However, I love to hear your ideas and suggestions, and I always keep them in mind for future designs! Please write me if you'd like to share your ideas with me.

Can you translate the kits or the letterings in a sheet?
Yes - I can translate them to Spanish. Contact me if you're interested.

Can I request some lettering changes (headers, titles...)?
Yes - I can change the words or expressions in my kits and other sticker sheets, so you will find them more useful. I will keep the same font styles and colours.